You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. To check the status of your order shipment, please enter the tracking code at this link: https://www.17track.net/en.

Orders are sent out very quickly and your order may have already been packaged, in which case we will not be able to help. Please contact us as soon as possible by emailing service.official@Janexswim.com and we'll let you know your options. 

Keep in mind we will do our best to catch and edit mistakes on orders before they are sent out. However, we are not responsible for replacing orders sent to the incorrect address, so please be careful to fill in your information correctly. 

Please contact us by emailing service.official@Janexswim.com and we'll be happy to fix the mistake! When you contact us, please include the item you are are missing in your message. 

Please make sure to check in the promotions and spam folder in your inbox. Occasionally our emails are filtered into one of those folders. If you still haven't heard from us please reach out via instagram.

The size chart serves a general guideline for helping you find your right size in Jeanxswim. If you have questions about a specific style’s measurements, you can always reach out to our Bikini Experts on chat. Please include your bust, waist, and hip measurements with your note and we’ll help you out.

Jeanxswim are made with the highest quality fabrics and delicate crochet details. To keep your swimwear in tip top shape please follow our care instructions.
Handwash with a mild detergent in cold water only
Hang dry in the shade
Do not tumble dry, dry clean, iron or use bleach
Do not leave rolled up wet or wring out
Avoid contact with rough surfaces as it can cause pulling of the fabric
High amounts of chlorine can ruin your bikini, make sure to wash immediately after use
Certain tanning oils, sunscreens, and fake tanning can stain or damage your bikini
To extend the life of your Jeanxswim we recommend rinsing immediately after use. Jeanxswim does not take back wash or worn items.

Jeanxswim are made with the highest quality fabrics and delicate crochet details. Fabric content information is listed on each product page.

We offer tailored solutions to suit every client’s needs. For those who prefer a more conservative swimwear style, we recommend our tankini or one-piece designs. Additionally, we feature a unique shorts collection—all crafted with Jeanxswim signature style. We hope you’ll find your love!

Yes, we offer free shipping on all U.S. orders over $69!

Standard Shipping can take up to 10-12 business days, depending on your location!

You can check our Shipping page for more details for your particular location. There may be circumstances beyond the control of Jeanxswim that may cause delays to your delivery date.

For customers in the United States, we offer two shipping methods:

• Priority Direct Mail ($15.99): Arrives in 5–8 business days.
• Standard Shipping ($9.99): Arrives in 12–18 business days.
  

Due to recent changes to US import policies, all US orders will be subject to new customs duties and import tariffs.

If you have not already paid this upon checkout, these fees may be collected from you by the courier upon delivery.

Please remember that these charges are imposed by US Customs, are not the same as shipping fees, and are not paid to Jeanxswim. You can check with your local customs office for more specific information on these tariffs and the changes to the US’ de minimis policy.